A、Greetings & Farewells 迎候与道别
1、I`m very glad to see you.
很高兴见到你.
2、Welcome to Beijing (China).
欢迎到北京（中国）来.
3、Thank you ,please come again.
欢迎再来.
B、 General Responeses 一般性应答
4、Excuse me.
劳驾.（对不起.）
5、Yes?
什么事?
6、Sorry.(I`m sorry.)
对不起.
7、Thank you very much.(That`s kind of you.)
8、Just a moment,please.
请稍候.
9、That`s quite all right.
没关系.
10、Do you like it?
你喜欢吗?
11、With pleasure.
乐意帮忙.
12、I see.
我明白了.
C 、Welcoming the Customer 迎 宾
13、Good morning (afternoon,evening)madame.Can I help you?
女士,早上好.（下午好,晚上好）您买什么?
14、Welcome to our shop.
欢迎光临本店.
15、Here you are.
给您.
D、 Suggestings About Sales 推销用语
16、How is it,madame(sir)?
女士（先生）,怎么样?
17、How do you like it?
这个怎么样?
E、 Selecting Goods 选购商品
18、Please do.
请.
19、Which one do you like best?
您最喜欢哪种?
20、Which colour do you prefer?
您比较喜欢什么颜色?
21、Would you like to try this on?
您愿意试穿一下吗?
F、 Payments & Receipts 收付款
22、The bill ,please.
请结帐.
23、Here is your chang,please check it.
这是找给您的钱,请点一下.
G、 Packing 包 装
24、Would it be all right?(will it be all right?)
这样可以吗?
H、 Refund & Exchange 商品退换
25、We`re sorry ,we can`t refund your money.
对不起,我们不能退钱.
26、We`re sorry ,we will exchange it.
对不起,给您换个新的.
27、We`re sorry,it`s our policy.
很抱歉,那是我们的规定.
I、 Business Hours 营业时间
28、We`re open from 9a.m.to 9 p.m.
我们的营业时间从早上9点到晚上9点.
29、We`re open untill 8 p.m.
我们营业到晚上8点. A、Greetings & Farewells 迎候与道别
1、I`m very glad to see you.
很高兴见到你.
2、Welcome to Beijing (China).
欢迎到北京（中国）来.
3、Thank you ,please come again.
欢迎再来.
B、 General Responeses 一般性应答
4、Excuse me.
劳驾.（对不起.）
5、Yes?
什么事?
6、Sorry.(I`m sorry.)
对不起.
7、Thank you very much.(That`s kind of you.)
8、Just a moment,please.
请稍候.
9、That`s quite all right.
没关系.
10、Do you like it?
你喜欢吗?
11、With pleasure.
乐意帮忙.
12、I see.
我明白了.
C 、Welcoming the Customer 迎 宾
13、Good morning (afternoon,evening)madame.Can I help you?
女士,早上好.（下午好,晚上好）您买什么?
14、Welcome to our shop.
欢迎光临本店.
15、Here you are.
给您.
D、 Suggestings About Sales 推销用语
16、How is it,madame(sir)?
女士（先生）,怎么样?
17、How do you like it?
这个怎么样?
E、 Selecting Goods 选购商品
18、Please do.
请.
19、Which one do you like best?
您最喜欢哪种?
20、Which colour do you prefer?
您比较喜欢什么颜色?
21、Would you like to try this on?
您愿意试穿一下吗?
F、 Payments & Receipts 收付款
22、The bill ,please.
请结帐.
23、Here is your chang,please check it.
这是找给您的钱,请点一下.
G、 Packing 包 装
24、Would it be all right?(will it be all right?)
这样可以吗?
H、 Refund & Exchange 商品退换
25、We`re sorry ,we can`t refund your money.
对不起,我们不能退钱.
26、We`re sorry ,we will exchange it.
对不起,给您换个新的.
27、We`re sorry,it`s our policy.
很抱歉,那是我们的规定.
I、 Business Hours 营业时间
28、We`re open from 9a.m.to 9 p.m.
我们的营业时间从早上9点到晚上9点.
29、We`re open untill 8 p.m.
我们营业到晚上8点.