Dear Sir/ Madam

           I’m writing to complain about the pair of sneakers I recently purchased on your website. What I ordered was a pair of black size-nine shoes but I received a pair of white size-8.5 shoes instead. Worse still there was a ten-day delay in delivering my shoes which should have been received on October 18. For the above reasons I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also if I send back the wrong shoes will your company pay for the postage?

          Thank you for your consideration.

                                                                                         Yours sincerely

                                                                        Li Hua

Dear Sir/ Madam

           I’m writing to complain about the pair of sneakers I recently purchased on your website. What I ordered was a pair of black size-nine shoes but I received a pair of white size-8.5 shoes instead. Worse still there was a ten-day delay in delivering my shoes which should have been received on October 18. For the above reasons I demand either a new pair of black size-nine shoes be posted to me immediately or I be given a full refund. Also if I send back the wrong shoes will your company pay for the postage?

          Thank you for your consideration.

                                                                                         Yours sincerely

                                                                        Li Hua