Dear Sir or Madam,

I have checked the previous order and found out that it was as early as April last year. I am afraid it is a bit late for us to do anything on this, save by any refund.

If you want to order a new product, we are ready to give you a further discount with close follow-up on the quality.

Many thanks for your understanding.

Yours Sincerely,
xxx Dear Sir or Madam,

I have checked the previous order and found out that it was as early as April last year. I am afraid it is a bit late for us to do anything on this, save by any refund.

If you want to order a new product, we are ready to give you a further discount with close follow-up on the quality.

Many thanks for your understanding.

Yours Sincerely,
xxx