Managers and team members must keep improving service quality.For customer feedbacks and complaints,make sure all of us knowing what happened now,and clearly explain the issues to team members,we practise new standards and procedure after discussing with members.
we confirm performances through direct and indirect surveys,we also compare the present performance with the past and review our service quality.
We must work out a comprehensive quality system to bring quality projects into force and support enterprise to improve service level,then we can gain customer's satisfaction and attract new customers and keep old customers to enjoy our services,so we can increase our profit from it. Managers and team members must keep improving service quality.For customer feedbacks and complaints,make sure all of us knowing what happened now,and clearly explain the issues to team members,we practise new standards and procedure after discussing with members.
we confirm performances through direct and indirect surveys,we also compare the present performance with the past and review our service quality.
We must work out a comprehensive quality system to bring quality projects into force and support enterprise to improve service level,then we can gain customer's satisfaction and attract new customers and keep old customers to enjoy our services,so we can increase our profit from it.