This article related to customer satisfaction theory expounded,focuses on the classic model of customer satisfaction index,and in Chapter IV of the Customer Satisfaction Index in accordance with the classic model designed Wal-Mart supermarket customer satisfaction questionnaire and put forward valuable suggestions.Hope that the conclusions in this article on Wal-Mart supermarket improve customer satisfaction play a referential significance. This article related to customer satisfaction theory expounded,focuses on the classic model of customer satisfaction index,and in Chapter IV of the Customer Satisfaction Index in accordance with the classic model designed Wal-Mart supermarket customer satisfaction questionnaire and put forward valuable suggestions.Hope that the conclusions in this article on Wal-Mart supermarket improve customer satisfaction play a referential significance.