One possible version:Dear Sir or Madam I am Li Hua a customer from China. I am writing to complain about the English dictionary I bought from your website. There are some faults in the dictionary. First the CD-ROM was broken which means I cannot use it on my computer. Second this is not the latest version that I booked. Besides when I looked through it I found several pages missing. I was so disappointed with the dictionary. So please send me another one or give me my money back. And I hope the problem will be solved as soon as possible. Looking forward to your reply. Yours Li Hua
One possible version:Dear Sir or Madam I am Li Hua a customer from China. I am writing to complain about the English dictionary I bought from your website. There are some faults in the dictionary. First the CD-ROM was broken which means I cannot use it on my computer. Second this is not the latest version that I booked. Besides when I looked through it I found several pages missing. I was so disappointed with the dictionary. So please send me another one or give me my money back. And I hope the problem will be solved as soon as possible. Looking forward to your reply. Yours Li Hua