英语
英语翻译客人反映晚上22点半至24点和早晨8点以后一直有门店的工作人员在走廊用对讲机大声喧哗,严重影响休息A 客房服务员 B前台接待 C客人 D店经理PATR1(对话人员打开对讲)现在时间晚上10:45B:客房,507房间速打扫A:收到B:客房,502房间退房.30分钟以后A:前台,502房间做好了.B:收到此时客人在房间表现的焦躁不安,门外对讲声音太大,影响休息B:Speed up the room,507A:OK5 minutes laterB:,502 room checkoutA:OK30minu

2019-06-18

英语翻译
客人反映晚上22点半至24点和早晨8点以后一直有门店的工作人员在走廊用对讲机大声喧哗,严重影响休息
A 客房服务员 B前台接待 C客人 D店经理
PATR1(对话人员打开对讲)
现在时间晚上10:45
B:客房,507房间速打扫
A:收到
B:客房,502房间退房.
30分钟以后
A:前台,502房间做好了.
B:收到
此时客人在房间表现的焦躁不安,门外对讲声音太大,影响休息
B:Speed up the room,507
A:OK
5 minutes later
B:,502 room checkout
A:OK
30minutes later
A:502 the room ready for
B:OK
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PART2(对话人员对讲打开)
现在时间早上8:15
B:客房,506退房
A:收到
B:客房,509要个电吹风,
A:我现在正在打扫房间,没有时间,
B:好吧.
B:506 the room checkout
A:ok
5 minutes later
B:The guest room,509 wants a hair drier,please send one immediately
A:I am cleaning another room now,could you ask the guests to wait a moment?
B:ok .I will tell he to wait .Pleasa fix it as soon as possible.
此时客人已经在房间开始抓狂,拿起电话决定投诉
GUEST:oh,my god!It is too bad noise,How can I get to sleep?Shit.
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PART3
C:你们这个店是怎么搞的?说话声音那么大,简直不让人好好休息.昨天晚上快11点了还有人在我门口不停的大声说话,今天早上8点就又开始了.我昨天晚上一晚上都没有正常休息好.我要投诉你们,你们的经理呢?实在太过分了.什么舒适睡眠?真是搞笑.
B:对不起,真的是很对不起.我们立刻上去看看
Guest pick up the phone
C:What is the matter?Where is your mangage?I will complaints to her.I had a too bad sleep in the
room last night,it was too noise outside,your employees was always speaking loudy with the interphone from 10:30 until 12:00 last night.And now it is start again.
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PART4
B:经理,503客人刚投诉我们,说我们对讲声音太大
D:对讲声音大?你们没有带耳麦吗?
B:不好意思.没有.
D:立刻把耳麦带上.我上去看看
PART5
走到5F客房服务员跟前
D:立刻把耳麦带上.说话声音轻点.有的客人现在还在休息
A:好好.那我现在带
D:以后上班一定要带耳麦,如果发现坏的,立刻找前台更换好的
PART6
敲503房门
D:您好,客房服务
开门
D:您好,我是这边的经理.刚刚是您打电话到前台,反映房间很吵是吗?
C:不是很吵.是你们的员工对话声音太大了.昨天晚上快11点了,我都可以很清楚的听到你们员工间的对话声.今天早上8点多又开始了.这么大的声音,吵得人根本没有办法休息.
D:非常抱歉发生这样的事情.这是我的名片.由于我的照顾不周,给您带来了不愉快.真的是抱歉.我们一定加强培训.我也希望您下次能继续选择我们门店,并对我们的改进提出更多宝贵意见.
C:我也是锦江的会员,觉得你们还是挺好的.可是昨天真的是严重影响到休息了.听你说了怎么多,觉得还是挺有诚意.你们尽快改进吧
D:谢谢您的宽宏大量.那不好意思打扰.你继续休息吧.
优质解答
PART 1
The time now 10:45 pm
B: Room, 507 clean room rate.
A: Received.
5 minutes later
B: Rooms, 502 rooms check out.
30minutes later
A: Front, 502 rooms ready.
B: Ok.
At this point the performance of the guests in the room restless, loud speaking outside influence breaks.
PART 2
The time now 8:15 am
B: Room, 506 check-out.
A: receive.
5 minutes later
B: Room 509 to a hair dryer, trouble to send about.
A: I am now cleaning the room, no time, or wait for it?
B: Okay. I explained that under the right.
At this time the guests have been in the room started to shout, pick up the phone for determining the complaint
PART 3
C: This shop is how you do it? Voices so big, just do not let a good rest. 11 o'clock last night soon there are people talking loudly I keep the door today, 8 am to began again. One night last night I did not properly rested. I have to complain about you, your manager do? Too much. What is comfortable sleep? Really funny.
B: I'm sorry, really very sorry. We immediately go up.
PART 4
B: manager, just 503 complaints from our customers that we speaking too loud
D: speaking loudly? You do not take the headset it?
B: I'm sorry. No.
D: immediately put on the headset. I go up.
PART 5
Room attendants walked in front of 5F
D: immediately put on the headset. Voices tap. Some of the guests is still closed.
A: well. Now I take.
D: the future must take the headset to work, if found bad, be replaced immediately to find a good reception.
PART 6
Knock on the door 503
D: Hello, room service.Open
D: Hello, I am the manager here. Just that you call the front desk, reflecting the room was very noisy, right?
C: Not noisy. Is the voice of your employees too much dialogue. Fast 11 points last night, and I can clearly hear the sound of your dialogue among the staff. 8 am today, more than they started. Such a great voice, there is no way to break people quarrel.
D: I'm sorry this happen. This is my business card. Because of my care and attention, to bring you the unpleasant. Really sorry. We must strengthen the training. I also hope you can continue to choose our next store, and to improve the presentation of our more valuable advice.
C: I am also a member of Jinjiang, that you still good. But yesterday really is a serious impact on the rest. Hear you say how many, think it Tingyou sincerity. You improve it as soon as possible.
D: Thank you for your generosity. That sorry to disturb. You continue to rest.
PART 1
The time now 10:45 pm
B: Room, 507 clean room rate.
A: Received.
5 minutes later
B: Rooms, 502 rooms check out.
30minutes later
A: Front, 502 rooms ready.
B: Ok.
At this point the performance of the guests in the room restless, loud speaking outside influence breaks.
PART 2
The time now 8:15 am
B: Room, 506 check-out.
A: receive.
5 minutes later
B: Room 509 to a hair dryer, trouble to send about.
A: I am now cleaning the room, no time, or wait for it?
B: Okay. I explained that under the right.
At this time the guests have been in the room started to shout, pick up the phone for determining the complaint
PART 3
C: This shop is how you do it? Voices so big, just do not let a good rest. 11 o'clock last night soon there are people talking loudly I keep the door today, 8 am to began again. One night last night I did not properly rested. I have to complain about you, your manager do? Too much. What is comfortable sleep? Really funny.
B: I'm sorry, really very sorry. We immediately go up.
PART 4
B: manager, just 503 complaints from our customers that we speaking too loud
D: speaking loudly? You do not take the headset it?
B: I'm sorry. No.
D: immediately put on the headset. I go up.
PART 5
Room attendants walked in front of 5F
D: immediately put on the headset. Voices tap. Some of the guests is still closed.
A: well. Now I take.
D: the future must take the headset to work, if found bad, be replaced immediately to find a good reception.
PART 6
Knock on the door 503
D: Hello, room service.Open
D: Hello, I am the manager here. Just that you call the front desk, reflecting the room was very noisy, right?
C: Not noisy. Is the voice of your employees too much dialogue. Fast 11 points last night, and I can clearly hear the sound of your dialogue among the staff. 8 am today, more than they started. Such a great voice, there is no way to break people quarrel.
D: I'm sorry this happen. This is my business card. Because of my care and attention, to bring you the unpleasant. Really sorry. We must strengthen the training. I also hope you can continue to choose our next store, and to improve the presentation of our more valuable advice.
C: I am also a member of Jinjiang, that you still good. But yesterday really is a serious impact on the rest. Hear you say how many, think it Tingyou sincerity. You improve it as soon as possible.
D: Thank you for your generosity. That sorry to disturb. You continue to rest.
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