The tradition to the hotel service product understanding is the enthusiasm,thorough,enters carefully micro,but,was merely the superficial smile and the adept service skill already cannot satisfy the modern people to the service the anticipation,now the people already focused the attention in service personnel's mood work aspect.The food and beverage industry took and the customer contacts directly the profession,the research service personnel's mood work already was imminent.This article the negative mood and accepts frontage or the negative service through the customer after the service the negative mood comparison,and unifies the mood sensitivity to carry on the analysis,obtains the food and beverage industry service personnel's mood labor management way,and gives the hotel in the service personnel mood management aspect effective suggestion. The tradition to the hotel service product understanding is the enthusiasm,thorough,enters carefully micro,but,was merely the superficial smile and the adept service skill already cannot satisfy the modern people to the service the anticipation,now the people already focused the attention in service personnel's mood work aspect.The food and beverage industry took and the customer contacts directly the profession,the research service personnel's mood work already was imminent.This article the negative mood and accepts frontage or the negative service through the customer after the service the negative mood comparison,and unifies the mood sensitivity to carry on the analysis,obtains the food and beverage industry service personnel's mood labor management way,and gives the hotel in the service personnel mood management aspect effective suggestion.