On the hotel services,industry and the creation of the concept of quality vary,it includes tangible and intangible two aspects,namely,the technical quality of the hotel and functional quality,and customer satisfaction is the adoption of the following elements to measure the quality. On the hotel services,industry and the creation of the concept of quality vary,it includes tangible and intangible two aspects,namely,the technical quality of the hotel and functional quality,and customer satisfaction is the adoption of the following elements to measure the quality.