英语翻译首先,作者通过一个故事说明人们处理客户满意度的常见思维,就是1、满意（satisfied）和完全满意（completely satisfied）差别不大；2、使客户从满意到完全满意的投资不值得；3、对于一般满意的客户市场,主要精力应该放在最不满意的客户群.然后,作者批驳这三条常见思维,并列出自己的研究结论：
2019-04-20
英语翻译
首先,作者通过一个故事说明人们处理客户满意度的常见思维,就是1、满意（satisfied）和完全满意（completely satisfied）差别不大；2、使客户从满意到完全满意的投资不值得；3、对于一般满意的客户市场,主要精力应该放在最不满意的客户群.
然后,作者批驳这三条常见思维,并列出自己的研究结论：
优质解答
First of all,the author describes the common thinking that people use to deal with customer satisfaction throught a story,that is,1,there is only a few differences between satisfied and completely sat...
First of all,the author describes the common thinking that people use to deal with customer satisfaction throught a story,that is,1,there is only a few differences between satisfied and completely sat...